Warranty & Returns

WARRANTY POLICY

PRODUCT LIMITED WARRANTY

Rudis Outdoors warrants this product to be free from defects in materials and/or workmanship for 1-year from date of purchase (proof of purchase required to obtain warranty coverage).  The warranty does NOT cover unreasonable use, excessive damage (rips, tears, punctures, etc.), alterations to the product, improper care and/or normal wear and tear.   

At NO time will a cash refund be an option.  Rudis Outdoors will make the sole determination as to the validity of any warranty claim and to the method of compensation.  Additionally, Rudis Outdoors will in no way be obligated to incidental or consequential damage of any kind.  If you feel your product is defective, you may:

  1. If purchased from a retailer: If you are within the retailers return period, return the product to the retailer.The dealer will determine if the product is defective and if so, will either replace the product or refund the purchase price of the product to you.  If you are past the retailers return period, please email info@rudisoutdoors.com.  When calling please have the following information available:  model number, size and proof of purchase. The consumer will be responsible for return shipping cost.  
  2. If purchased directly from our website: Return the product directly to Rudis Outdoors by emailing info@rudisoutdoors.comto request an RA (return authorization).When emailing, please include your phone number, return shipping address and reference your RA number.  Once the product is received Rudis Outdoors will determine if it is detective and if so, we will either repair or replace the product free of charge and return it to the sender.  Cash refunds are NOT an option.    The consumer will be responsible for return shipping cost.  

Our return policy is 30 days for a full refund (no cash returns).  A store credit will be issued up to 60 days from date of purchase.  All items must be returned in their original packaging with tags attached.  Returns are not accepted if altered, damaged or worn.  All sales are final for discontinued and closeout models.

 

Download Policy Here